Accessibility Statement

1. Conformance target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA, the standard adopted by most public-sector services globally. We measure progress against this target on every major release.

2. What this means in practice

• The portal can be operated by keyboard alone.
• Pages have meaningful headings and a single descriptive page title.
• Forms have labelled fields, error messages tied to the field, and clear instructions.
• Images have alternative text, or are marked as decorative where they convey no information.
• Colour is not the only way information is conveyed; foreground/background contrast meets at least 4.5:1 for body text.
• Content reflows on small screens without horizontal scrolling at 320 px width.
• Language of the page is declared so screen readers pronounce content correctly.
• Where motion is used (carousels, animated backgrounds), users who set prefers-reduced-motion see a calmer version.

3. Known limitations

The portal is a large platform, and we are still working on full coverage. Areas with known accessibility limitations:

• Some PDF documents uploaded by federations and clubs may not be fully tagged for screen readers; we are working with publishers to improve this.
• Some interactive widgets in the older parts of the dashboard (charts, drag-and-drop) are being progressively enhanced for keyboard use.
• Video content does not yet always include captions or audio descriptions; captions are being added as new video is produced.

If you encounter a barrier we have not listed, please tell us using the contact below.

4. Assistive technology compatibility

The portal is built and tested against current versions of:

• Browsers: Chrome, Firefox, Safari, Edge.
• Screen readers: NVDA on Windows, VoiceOver on macOS and iOS, TalkBack on Android.
• Operating systems: Windows 10/11, macOS 13+, iOS 16+, Android 12+.

5. How to report an accessibility issue

If you cannot access part of the portal, or you believe we are falling short of our commitment, please email accessibility@namibiasport.org. Until that mailbox is provisioned, send to info@namibiasport.org with subject line ACCESSIBILITY.

Please include:

• the URL of the page you had trouble with;
• a brief description of what went wrong;
• the device, browser, and any assistive technology you were using.

We will respond within 5 working days and aim to resolve issues as quickly as possible, prioritising those that block participation.

6. Enforcement

If you are not satisfied with our response, you may complain to the Office of the Ombudsman of the Republic of Namibia. Where the issue concerns information held by a public body, the Access to Information Act 8 of 2022 also provides remedies.

7. Review

This statement is reviewed at least annually and after every major release of the portal.